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Read through this page for the delivery information you'll need to know before placing an order with us.

Terms

While we will do our upmost to meet any project deadlines you may have, please do not book installations around delivery dates.

Due to the nature of our business, a large number of our products are bespoke and made to order. Please read our Terms & Conditions before placing an order.

If you have any questions regarding the order process, contact us.

Website Orders

As standard, we use a tracked 24 hour courier for all deliveries. This service will arrive between 9am and 5pm.

When placed before 12pm, website orders will be dispatched same day. When stock is not available, please allow up to 3 working days from date of delivery.

Pre-9am, Pre-10am and Pre-12pm deliveries are available at an extra cost. Please contact us if you require one of these services.

Glass

All glass orders will be sent directly from the glazier via palletised delivery. You will be expected to offload glass panels. When ordering large sheets of glass or laminated panels, please ensure you have enough people on site to accept the delivery.

We will email you all delivery information as it becomes available throughout the manufacturing process.

On the day of delivery, drivers can run out of hours. In some circumstances a delivery may arrive the following day. Please allow for this two day window when you have been provided your delivery date.

Returns & Refunds

If you believe a product has been delivered faulty, damaged or you have received the wrong product, you should contact us immediately.

Please be aware that bespoke orders can not be refunded. Please read through our Terms & Conditions before ordering.

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